Don't companies honor guaranteed car rental rates?James asks: Re: Guaranteed Car Rental Rates
I found out that if you rent a vehicle on-line, even months before you need it, when you get to the counter and show them the prearranged price in print they will usually try to ignore the prearranged price. I have been renting from Advantage for several years and the last couple of years we have traveled in the summer they have tried to change the prices. Then when I actually start leaving they act like I stole the car from them. Does this happen with all companies? Thanks. My Response: I wanted to check with Advantage with regrards to their policy on guaranteed car rental rates. On the Advantage website, I checked under Qualifications & Requirements and found the following statement with regards to "Guaranteed Rate Period" Advantage rates are guaranteed from date of booking for 365 days at all U.S. Corporate locations. Should you receive a reservation that shows a rate is subject to change due to a booking date in the future it is recommended that you re-verify the rate prior to arrival for the lowest applicable rate at that time.If you have a printed confirmation that states that the rate is guaranteed, I'm not sure why they would try an ignore the price. I would double check the information on your printed reservation to make sure that it doesn't state that the rate is subject to change. Since you appear to be a loyal and frequent renter, this issue is something that you shoudl discuss with the manager of the branch that your rent from.
This works the same with other car rental companies. When you book, they are required to tell you if the rental car rate is subject to change. When reserving a guaranteed car rental rate, the price of the booking is usually only subject to change if you make changes to the original booking. That's why you often see the phrase approximate total or estimated total when you researching rates. This is because the total given is based on what you say you will do (pick up date and time, return date and time, etc)... the actual amount charged at the end of the rental will depend on what you actually do, if different that your original plans. If you run into a problem at the rental counter with an employee refusing to honor a guaranteed car rental rate, you should ask to speak to a supervisor right away. I hope this helps.
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