Stuck with an Early Return Fee for this car rental?Josie asks: Re: Early Return Fee:
My son rented a car from Corporate rent a car in Brampton Ontario on the long weekend ...picked it up on Friday July 31 for a 2 day rental, however they did charge us for 3 days, being Tuesday as the return date. Given that it was returned in perfect condition on Sunday(although they were closed)rather than Tuesday, we paid for 3 days plus we were charged an additon $250.00 early return fee on our credit card for this early return. Is there any way around this policy?...or are we stuck with this bill? Thank you. My Response: I checked Corporate Rent a Car's website. They listed no information about the car rental terms and conditions of their rentals or any policy information specifically with regards to their early return fee. What you will want to do is carefully read through all the terms and conditions of the rental car contract. If the contract listed such a policy for early returns (ie, paying for all reserved days plus an early return fee), it would appear that by signing the rental contract, that your son agreed to those terms. You may also want to check into the company policy for returning a car when the lot is closed. Many car rental companies do not allow after hours returns; the early return fee could be connected to that policy somehow. I know it's totally frustrating.... let's face it.. hardly anyone ever reads all the terms and conditions of a rental car contract before signing it (although it is recommended, and I'm sure your son will do so from now on). Your son is perfectly within his rights to dispute the charges with Corporate rent a car. He should contact a manager from the company or their customer service department and state clearly why he feels the fee should not be paid. (ie. if the contract does not state such a policy or if, for example, he feels that he was not permitted or allowed enough time to fully read his contract before signing, or the terms and conditions provided by email were unclear or incomplete, if the vehicle was reserved on-line.) I hope this helps!
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